Refund & Cancellation Policy

This policy applies to all bookings made through DRIVE ("the Platform"), operated by Drive - Kansas LLC.

1. Guest cancellations

Guests may cancel a confirmed booking at any time before the trip begins. Refund eligibility depends on how far in advance the cancellation is made:

• More than 72 hours before pickup: full refund of the rental total (platform fees may be retained).
• Less than 72 hours before pickup: no automatic refund; the host may offer a partial refund at their discretion.
• After pickup: not eligible for automated refund; contact support if the vehicle is unsafe or misrepresented.

2. Host cancellations

If a host cancels a confirmed booking, the guest receives a full refund of every charge collected by the Platform for that booking. Repeated host-initiated cancellations may result in listing suspension.

3. Refund requests & timing

Refunds are requested through the trip page. Automated refunds are returned to the original payment method within 5–10 business days. Requests that require admin review (e.g. disputes, unresponsive hosts) are escalated automatically after 14 days if unresolved.

4. Disputes and chargebacks

Filing a chargeback with your card issuer while a refund request is open on the Platform may delay resolution. We recommend using the in-app refund process first. Confirmed fraudulent chargebacks may result in account suspension.

5. Non-refundable items

Host membership fees, delivery fees where the vehicle was delivered, and extras already consumed (e.g. prepaid refuel used) are non-refundable.

6. Contact

For refund questions email support@findyourdrive.net.